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 All emails coming to a certain domain are being whitelisted, including mail that is getting a high spam score. What is going on?

The most likely explanation of this is that the cPanel user has whitelisted their own domain...

 Can I configure MailScanner to not check zip/archive files for only one domain?

n MailScanner Configuration > "Maximum Archive Depth = ", enter the name of a ruleset (e.g....

 cPanel MailScanner Install/Upgrade Package

Please read this whole page before downloading the package Through our experience of...

 Do I need to upgrade MailScanner and the associated plugins myself? How do I do it?

MailScanner, MailScanner WHM and cPanel Front-End: You can find out if there is an upgrade...

 Help! MailScanner isn't working/Mail isn't being delivered. What do I do?

If you run into serious problems, go through the following checks to find the problem and get...

 How can I allow certain file attachments in emails sent to or from some domains but still block them for all other domains?

If you only want to allow certain attachments for one or two domains but still block them for...

 How can I completely remove MailWatch from my server?

http://www.configserver.com/techfaq/faqlist.php?catid=5&faqid=33&page=3

 How can I configure MailScanner to allow zip/archive files through even if they contain an exe file or other potentially dangerous filename or filetype?

You can configure MailScanner to not check archives (zip, tar.gz etc). Go to WHM >...

 How can I filter spam by blackhole lists such as spamcop.net?

In WHM > MailScanner > MailScanner Configuration you will find a setting for 'Spam List =...

 How can I get the MailScanner configuration to appear in RVskin cPanel themes?

These are the steps that need to be followed to integrate with rvskin (you will need rvskin v6.30...

 How can I get the MailScanner configuration to appear in the Xmail cPanel theme?

Do the following steps: cd /usr/local/cpanel/base/frontend/xmail ln -s ../x/cells/ pico -w...

 How can I remove the MailScanner Service package from my server?

Here is how to uninstall Mailscanner completely and reverse the changes we made: 1. To remove...

 How do I allow through a particular kind of file attachment so it is not blocked by MailScanner?

1. First you need to find out why the attachment was blocked. The reason will be given either in...

 How do I configure MailScanner to notify recipients of a blocked file attachment?

If you want to deliver blocked filetype or filename attachment notices to the recipient, but not...

 How do I disable or enable the MailScanner cPanel front-end for cPanel user accounts?

To configure the cPanel MailScanner front-end so you can enable or disable it for individual...

 How do I set up MailScanner and MailWatch to store a copy of all emails in quarantine?

You should ensure you are running a fairly recent version of MailScanner and the front-end....

 How do I whitelist a server or IP address so emails from it do not get scanned on my server?

1. To whitelist an IP address from spam scanning, add an appropriate line to...

 I do not want MailScanner to block any file attachments unless they are infected by a virus. How do I do this?

To disable any checking of file attachments except for viruses, make the following changes in...

 I want to be able to use SA-learn (Spamassassin learn) to teach Spamassassin about mails it has incorrectly identified as spam or non-spam.

First you need to configure MailScanner to store all emails in quarantine as per this FAQ entry:...

 I would like to turn the phishing fraud detection off on one domain (the "MailScanner has detected a possible fraud attempt from ..." message). How can I do this?

There are two ways to do this. You can either create a ruleset for the phishing scanning and...

 I've made changes to the filetype.rules.conf file but MailScanner is still blocking the filetypes I want to allow (or allowing the filetypes I wanted to block).

The filetype.rules.conf settings use the /usr/bin/file command, which looks inside the file...

 If I change one of the rulesets in /usr/mailscanner/etc/rules manually, do I need to restart MailScanner?

Yes, you need to do the following at the shell prompt as root: service MailScanner reload

 In MailWatch, what do the RBL, Spam, Virus, and All boxes on the Received Via line do?

The RBL, Spam, Virus, and All boxes on the Received Via line in MailWatch message detail view...

 In the cPanel front-end I've set my domain to scan (or not scan) for spam and/or viruses, but mail is still not being scanned (or is being scanned when it shouldn't be).

1. Check the ruleset files (usr/mailscanner/etc/rules/spam.scanning.rules and...

 In WHM or cPanel I have configured MailScanner to delete all high-scoring spam, but emails marked with {Definitely Spam?} are still being delivered to domains on the server. What is wrong?

1. Check the ruleset files (usr/mailscanner/etc/rules/spamhigh.action.rules for high-scoring...

 MailScanner considerations after the mbox to maildir conversion

After performing the cPanel conversion from mbox format to the new maildir format running...

 Mailscanner front end

cd /usr/src/rm -fv msfe*wget http://www.configserver.com/free/msfeinstaller.tgz tar -xzf...

 MailWatch is not logging new messages. How can I fix it?

http://www.configserver.com/techfaq/faqlist.php?catid=5&faqid=30&page=3

 My users or I am still getting lots of spam with subject lines starting {Spam?} and {Definitely Spam?}. What's wrong? I thought MailScanner was going to stop us from getting any spam.

By default MailScanner is configured to deliver spam with a modified subject line. It is up to...

 There are certain domains on my server that I do not want MailScanner to scan AT ALL, regardless of any default settings in the cPanel or WHM front-end. How do I set this up?

1. Create a file in /usr/mailscanner/etc/rules/ called scan.messages.rules 2. Put the following...

 There are some domains on my server that want virus and spam scanning but do not want any attachments blocked. How can I set this up?

In the /usr/mailscanner/etc/rules/ directory, edit filename.rules.rules and filetype.rules.rules...

 What does the {Disarmed?} tag mean and can I disable it?

The {Disarmed} tag is added by MailScanner when it has detected and disarmed potentially...